Vaga Para Gerente de Suporte Digital e Tecnológico

Food for the Hungry (FH), you embrace God’s calling for your life and engage in work that combines your talents and faith. In the same way that FH is committed to unlocking resilience and flourishing in communities around the globe, we are dedicated to creating a workplace where our team members can thrive and grow. We believe every imaginable problem has a solution and that our contributions make a difference. FH continues to re-imagine impactful solutions to respond to the devastation of poverty globally. FH serves millions of the world’s most vulnerable people, helping them overcome poverty and injustice by collaborating with country offices to build resources, capacity, and resilience. Food for the Hungry turns adversity into impact. FH has harnessed the power of faith for more than 50 years. Our Heartbeat Christian values permeate throughout the organization.

 A successful candidate will have the following:

FH is seeking an experienced Digital and Technology Support Manager who is responsible for managing and supporting FH’s digital and technology ecosystem at the Country Office (CO) and for all its programs, enabling their orchestration to realize the value for the shareholders and investors.

This role is key in planning, implementing and supporting ongoing operations and projects in support of the digital and technology ecosystem including hardware, software, internet connectivity, and end-user support. The role includes partnering and supporting digital development initiatives focused on using digital and technology to empower communities, improving access to resources, and enhancing the organization’s impact; and:

• A vibrant personal relationship with Jesus Christ, a Christian commitment to serving the poor, and in full agreement with FH’s Christian beliefs.
• At least 5-7 years of experience in IT Support/Operations coordination, digital ecosystem management, device management at a senior or national level, preferably within an NGO or large-scale organization.
• Demonstrated experience in overseeing IT systems and digital tools across multiple regions or programs.
• Proven experience in developing and implementing national M&E frameworks and conducting data analysis for large-scale program.
• Bachelor’s degree in Information Technology, Computer Science, Information Systems, Digital, Data or a related field.

What you’ll do…

As the Digital and Technology Support Manager, some of the responsibilities will be:

• Manage procurement, distribution, and management of IT assets including networks, desktops, laptops, printers, and other office equipment, and maintain the inventory by working closely with the procurement teams, vendors, and Global IT.
• Manage the maintenance of all desktop and laptop computers including oversight of updates for operating systems, software application and endpoint protection. Ensure vendor Service Level Agreements (SLA) are met.
• Manage Technology ticket queue from new ticket arrival to resolution for both incidents and requests coordinating with the global support.
• Support in the deployment and ongoing functioning of enterprise solutions including collaboration tools and finance, HR, and procurement systems.
• Train staff, volunteers, and partners to ensure they are equipped to use the digital platforms and tools effectively in their roles, fostering greater engagement and competency in the digital ecosystem.
• Gather user feedback to continually assess and improve systems and processes for experience, efficiency and effectiveness.
• Manage the installation, setup, ongoing updates and maintenance of all digital applications across Area Programs (APs) to ensure they are correctly configured, up-to-date, secure, and functioning efficiently.
• Ensure that all authorized users including staff, volunteers, and partners have the necessary access and permissions to effectively utilize the applications.
• Coordinate and support deployments, data migrations, and ongoing upgrades and maintenance of the digital platform and tools as per the CO plan.
• Champion the use of innovative digital approaches within the organization, encouraging a culture of experimentation and creativity in how programs are designed and executed.
• Develop resources to promote digital literacy and capacity strengthening for staff, volunteers, partners, and shareholders, enabling them to use and benefit from new technologies.

 WOW us! 

If you have the experience we are looking for – and want to join our mission – apply today! We get a lot of resumes, help us get to know you better by following these suggestions: submit a resume and cover letter. In your cover letter, answer the following questions:

• Why do you want to work for Food for the Hungry?
• Based on what we are looking for, how will you meet the expectations for the role?

Safeguarding Policy

FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the Heartbeat Values and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.